It's Amy's birthday, and she's excited to have received a lot of money from her relatives at the party. Amy decides to go out right away and buy some
new things. At the mall she buys a brand new stereo and a phone for her room.
Just as her luck would have it, both of her new purchases start having problems only a few weeks after she bought them. First the phone stops working. Thinking that it might just be a loose wire, Amy opens up the receiver and fiddles with the insides, removing and re-arranging a few pieces. It still does not work. Then, a few weeks later, her new stereo stops playing cds. Amy decides that since both products have a warranty, she'll take them both back to the electronics store where she bought them and get a refund.
Do you think Amy should have tried to fix the phone? If not, what would you do in the same situation?
Do you think Amy will be able to get her money back? Why or why not?
What will Amy probably need to do before the electronics store will consider giving her a refund?
How much does she have to explain when she asks for her refund?
Up until how many weeks after the purchase do you think that most stores will accept a refund without questioning it?